This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at firstname.lastname@example.org just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Ordering and delivery
Where is my order confirmation?
Why has my order been canceled?
We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is cancelled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via email@example.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
When will my order arrive?
Orders that require shipping within the U.K. will be delivered within 3 to 7 days, depending on your preferred delivery method. Shipping to countries outside of the U.K. may take up to 21 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
What countries do you ship to?
We ship to most regions worldwide. Please get in touch if theres and issue with selecting your address at checkout
How much is shipping?
Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. Please refer to this delivery cost table to check the postage fees for different destination countries. Delivery is free on all orders over £50
Can I track my order?
What payment methods do you accept?
We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal, Amazon Pay or Klarna.
Where is my refund?
Can I return or exchange an item?
Yes, you can return your item to us for exchange or refund, within 30 days of receiving it, as long as it’s undamaged, unused and in its original packaging with all tags and labels attached. If you’re unsure about clothing sizes, we recommend ordering the two closest matches and returning the one that doesn’t fit.
How do I return an item?
What do I do if I lose my return note?
We send return notes with each order, please use these for any returns. If you can’t find it, please get in touch and ask for the details.
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please email our customer service team via firstname.lastname@example.org with the details. We’ll respond within 48 hours.
If you change your mind for any reason, we’ll gladly accept it back for a refund or exchange, providing it’s in “as new” condition, in its original packaging with all labels attached.
How long does it take to return an item?
Do you sell gift vouchers?
Yes, we do. Online, these are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life.
Shop our gift cards here: https://tvsc.co/products/gift-card